7 Day Lockdown commencing 11:59pm Sunday 19th September 2021

In this current Lockdown our permitted scope of practice has been further restricted to “Urgent Clinical Care”.

The Australian Podiatry Association has provided the following guidance:

Podiatrists must use telehealth for where possible and only treat face-to-face if providing urgent clinical care that cannot be delayed.
The definition of urgent clinical care for this purpose is:
Direct clinical care (and other clinical support activity necessary to support direct clinical care) that prevents a significant change or deterioration in functional independence necessitating escalation of care, OR is required as an adjunct to other urgent medical/surgical interventions. For example, urgent clinical care;
that avoids a potential hospital admission or emergency department presentation
that prevents/delays the need for further specialist medical or surgical intervention
that prevents an increase in care needs that would necessitate additional carer supports or change in accommodation needs
that limits secondary complications post-surgery
where deferral would lead to long term adverse consequences (ie. delays to child development)

In the Clinic

At Total Care Podiatry we are continually updating our response to the COVID-19 virus.

In line with the recommendations of the Victorian Health and Human Services we have implemented a COVID Safe Plan for Total Care Podiatry.

PLEASE GET TESTED if you have any cold/flu like symptoms, have had any contact with a person suspected of having or with COVID-19  or have attended any of the exposure sites listed by Victorian Health and Human Services. Call 5223 1531 to reschedule your appointment or call to arrange a Telehealth appointment. We’d love to see you when you’re well again!

For the most up to date alerts and information please check the Victorian Government COVID-19 pages:

COVIDSafe Settings

When you arrive in the clinic please register using the QR code on the external doors or in the waiting area. If you are not able to use the QR code please advise the receptionist so your arrival can be recorded manually.

Under the Victorian COVIDSafe guidelines you are required to wear a face mask at all times in the clinic. When you arrive please make use of the hand sanitiser provided. You may also wash your hands in the patient bathroom. The chairs in the waiting room have the required space between them, however for two or members of the same family,  we have opened the running lab/multipurpose room as an additional family waiting area.

For the safety of our staff please stay behind the taped line on the floor in front of the reception desk. You will also see that we have installed perspex safety screens.


Our normal operating hours have now resumed Monday – Friday, including our fortnightly late clinic on alternate Tuesdays until 7:30pm.

Paediatric Clinic

The monthly paediatric clinic for Kids+ has now resumed, however we ask that only one parent/carer attends the clinic with only the child who is booked to be seen.   This will ensure we don’t have too many people in the clinic at the same time.

Same Day Orthotics

If your condition requires custom orthotics we are now able to offer a same day orthotic service as we have an in-house milling lab.  There is no extra charge for this service. The service includes:

  • Comprehensive Initial Musculoskeletal consultation
  • Plantar pressure and video gait analysis
  • 3D and 2D scanning of feet
  • Custom prescribed orthotics CADCam designed and milled

If you would like to use this offer please mention it when you call  on 5223 1531 to book.


Total Care Podiatry now has two ‘TELEHEALTH’ options if you are unable to leave your home:

  1. Complimentary TeleHealth Advice. This service is about 10 minutes to answer general questions and provide you with advice. It is particularly good if you are a New Patient who needs some help to manage until you’re able to attend the clinic.
  2. TeleHealth Consultation. For existing patients who are unable to attend the clinic. Our podiatrists will be able to provide online:
  • a video conference for you to explain your concerns and receive clinical advice,  and, if required
  • an exercise and rehabilitation program of video demonstrations within the Physitrack App.

This will enable us to adjust your treatment plan from the comfort of your own home.

The billing for TeleHealth appointments will be the same as usual for NDIS and Veterans. For patients with a Chronic Diseases Management plan (for Medicare rebates) we are able to bulk bill with a new Item number provided by Medicare. For private patients the Fee is $30. Some health funds are providing a rebate for TeleHealth consultations. Check with your Health Fund.

If you’re not sure about whether TeleHealth is right for you please give us a call  on 5223 1531 to discuss your situation.

In times of Lockdown

During a Lockdown period Total Care Podiatry will still be open, however, our scope of service and our opening hours will be reduced.

Every patient with an existing appointment during the Lockdown period will be contacted to advise you that we  need to discuss your care needs before confirming your appointment. Under government legislation, we will be providing the permitted level of care to maintain your mobility and avoid the need for further treatment or an escalation of your podiatry care needs to ensure ongoing improvement and preventing conditions getting worse.

Updated 19th September 2021